Endorsed as a Which? Trusted Traders Approved Service

Our out-of-warranty servicing and repairs are endorsed as a Which? Approved Service, under their Trusted Traders scheme.

This mark of excellence recognises our out-of-warranty support team for upholding the high-quality standards of the Which? Trusted Traders scheme.

To achieve this endorsement, Which?’s trading standard professionals undertook a rigorous assessment on the quality of our out-of-warranty servicing and repairs. This process included an audit of our business processes and spot-check assessments of our engineers.

You can be assured after having one of our boilers fitted, you will continue to receive the highest standards of customer service even after the warranty expires. We are committed to building and maintaining long-lasting relationships with our Installers and consumers.

我们不只是提供dustry-leading warranties, we offer industry-leading aftersales service for the life of our products.

Monday to Friday:
08:00 – 18:00
Saturday and Bank Holidays:
08:00 – 16:00 (excluding Christmas Day)
08:00 – 12:00

Frequently asked questions


  • I have changed my Wi-Fi service provider, how do I connect to my new router?+

    1. In the Halo app, press the grid icon in the top right hand corner of the screen

    2. Select “System Status & History”

    3. Select “Smart Interface”

    4. Select “Delete Device”

    5. Select “Delete” to confirm device deletion

    6. Follow the Add Smart Interface Wizard to reconnect your Smart Interface to your new router

  • Can the Smart Wiring Centre run underfloor heating?+

    Yes, the Smart Wiring Centre can run a zone with underfloor heating.

  • Can I still control my heating through Amazon Alexa/Google Home?+

    Yes, if you have installed a Halo Combi Wi-Fi 2-Zone system then you can still control both central heating zones through smart home assistants.

  • See all FAQs

    How to buy

    Find an Ideal installer

    Only fully trained and Gas Safe Registered installers can fit Ideal boilers, so step 1 in your purchase is to choose your local Ideal installer.

    How To Buy Hero Boiler